Shipping Policy

Here are our shipping options:
Free Tracked
 Shipping If Order Is Above
Transit Time
Price Without Free Shipping
Processing Time
CANADA (Tracked) 
$80 CAD
5-10 Business days
$6.99 CAD
up to 3 business days
USA (Tracked) 
$100 CAD
5-10 Business days
$9.99 CAD
up to 3 business days
Other countries  (Untracked)
$100 CAD
2-4 Weeks
$10 CAD
up to 3 business days
Other  countries (Tracked)
$100 CAD
2-4 Weeks
$20 CAD
up to 3 business days
All of our packages shipped via USPS/Canada Post/UPS/DHL.
Example transit times - if you order on Monday morning, upon order confirmation, please allow 2 business days for the order to be packed and shipped. When dropped off, your order will be at your doorstep in 5-10 business days.So in terms of our example, your package will be delivered by the next Friday. 
List of countries we ship to out of North America
  • Belgium 
  • France 
  • Germany
  • Ireland
  • Italy 
  • Mexico
  • Netherlands 
  • New Zealand 
  • Philippines 
  • Poland
  • Portugal
  • Sweden 
  • Turkey 
  • United Kingdom
*Please note: shipping carriers are experiencing minor delays of 2-4 business days for some orders. Please email for an order update or for any further questions.
** Except for major sales periods and holidays. Expect a few additional days until your order ships **
*** Please Note: ZTQ Jewels is not responsible for lost, stolen or damaged packages***
  • Due to COVID-19, all shipping carriers are experiencing extended delays (in some instances over 30 days). We're so sorry for these delays, but unfortunately, they’re out of our control at this time. We will be monitoring this closely and updating regularly.
  • ZTQ Jewels is not responsible for duties and fees mandated by customs and cannot ship out replacement packages. 
  • Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, ZTQ Jewels assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 6 weeks (in rare cases).
    *Shipping times may vary depending on unprecedented conditions*