Preorders

Our preorder items are our best selling pieces/ new releases that frequently sell out. The best way to ensure availability for these pieces is to place a preorder.

Preorder Details:

• Payment is charged immediately at checkout, not when the item ships.
• Please allow up to 4 weeks for shipping on preorders — this is an approximation communicated by our manufacturer. 4 weeks is the maximum lead time, but most of the time preorders will ship much sooner than 4 weeks.
• If at any time you would like to cancel your preorder for a full refund to the original method of payment, please do so prior to shipping (you will be notified by email when your item has shipped).
• If you need to cancel your preorder or update it in any way, please email us at hello@ztqjewels.com.
• If you are ordering a preorder item with an in-stock item, you will only be charged shipping once at the initial time of purchase. You will not be charged again when your preorder has shipped.
• If you need further assistance, please contact us and we will be happy to assist!
• Email: Hello@ztqjewels.com
• Chat: Start a live chat for immediate assistance.