Our preorder items are our best selling pieces/ new releases that frequently sell out. The best way to ensure availability for these pieces is to place a preorder.
- Payment is charged immediately at checkout, not when the item ships.
- Please allow up to 4 weeks for shipping on preorders — this is an approximation communicated by our manufacturer. 4 weeks is the maximum lead time, but most of the time preorders will ship much sooner than 4 weeks.
- If at any time you would like to cancel your preorder for a full refund to the original method of payment, please do so prior to shipping (you will be notified by email when your item has shipped).
- If you need to cancel your preorder or update it in any way, please email us at firstname.lastname@example.org.
- If you are ordering a preorder item with an in-stock item, you will only be charged shipping once at the initial time of purchase. You will not be charged again when your preorder has shipped.
- If you need further assistance, please contact us and we will be happy to assist!
- Email: Hello@ztqjewels.com
- Chat: Start a live chat for immediate assistance.